Customer Service
Contact Us
(410) 745-0345
104 RAILROAD AVENUE ST. MICHAELS, MARYLAND 21663
Need directions to the store? Find them here.
EMAIL:
FOR GENERAL INFORMATION: info@simpaticostmichaels.com
FOR ORDERS: sales@simpaticostmichaels.com
Shipping and Returns
All purchases will be shipped via UPS Ground unless otherwise specified.
Please note: We do not ship outside of the continental U.S. We cannot ship to P.O. boxes.
Please call for a quote on any of the following additional shipping services:
Saturday Delivery
3 Day Select
2nd Day Air
Next Day Air
Shipping Chocolate in Warm Climates & Seasons
Between the months of May and October or when shipping to a warm climate, chocolate needs to be shipped next day or 2nd day to prevent melting.
The Delivery Address
Please remember ground shipping can take up to 6 business days to arrive. Please be sure to provide us with complete and accurate delivery information including an accurate zip code. We will have to charge a $15.00 address correction charge if a bad address or zip code is supplied.
RETURNS Due to the unique and handcrafted nature of our products, returns are honored for store credit only and must be made within 5 days of purchase; products must be in new and unused condition and must be accompanied by a hard-copy of the original owner invoice.
Store Credit will be issued only after returned goods are received, inspected and found to be in new and unused condition.
BACKORDERS
Since all of our products are handmade and handpainted by small family owned companies in Italy, there may be times when an item on your order may be placed on backorder. If your item is backordered we will notify you and provide you an estimated time of delivery. You may choose to cancel your order at that time if the delivery time is not acceptable.
DAMAGED MERCHANDISE
If your order has been damaged while in transit, please keep the merchandise along with the original packing and call our Customer Service number 410-745-0345.
You may also use the form below to submit your question or inquiry:
Please note: We do not ship outside of the continental U.S. We cannot ship to P.O. boxes.
Please call for a quote on any of the following additional shipping services:
Saturday Delivery
3 Day Select
2nd Day Air
Next Day Air
Shipping Chocolate in Warm Climates & Seasons
Between the months of May and October or when shipping to a warm climate, chocolate needs to be shipped next day or 2nd day to prevent melting.
The Delivery Address
Please remember ground shipping can take up to 6 business days to arrive. Please be sure to provide us with complete and accurate delivery information including an accurate zip code. We will have to charge a $15.00 address correction charge if a bad address or zip code is supplied.
RETURNS Due to the unique and handcrafted nature of our products, returns are honored for store credit only and must be made within 5 days of purchase; products must be in new and unused condition and must be accompanied by a hard-copy of the original owner invoice.
Store Credit will be issued only after returned goods are received, inspected and found to be in new and unused condition.
BACKORDERS
Since all of our products are handmade and handpainted by small family owned companies in Italy, there may be times when an item on your order may be placed on backorder. If your item is backordered we will notify you and provide you an estimated time of delivery. You may choose to cancel your order at that time if the delivery time is not acceptable.
DAMAGED MERCHANDISE
If your order has been damaged while in transit, please keep the merchandise along with the original packing and call our Customer Service number 410-745-0345.
You may also use the form below to submit your question or inquiry:
Simpatico, Italy's Finest
A charming piece of Italy in the heart of St. Michaels, Maryland. · 104 RAILROAD AVENUE · ST. MICHAELS, MARYLAND 21663 · (410) 745-0345
Bestsellers
Cipriani Bellini Mix
$2.95-$63.72
Simpatico Wine Club
$35.00-$210.00
Cipriani Pasta
$8.95-$12.95